General Terms and Conditions

Shop Details

All clothes offered in this store are produced by Rock Motive. All products are new without any defects and damage and are sold in accordance with the law. The buyer is obliged to check the product before purchase.

Placing an Order

In order to complete the order it’s necessary to fill the forms correctly. Mistakenly placed orders won’t be considered. Every order will be sent at latest 2 work days after the order is completed. We are not responsible for any delays caused by postal service. We are also not responsible for any unexpected customs fees in the country of delivery. If our company won’t be ablate proceed with the order temporarily or completely we can stop the completion of the order and customer will be informed about the situation. By placing an order the buyer acknowledges these General Terms and Conditions.

Payment

To complete the order the buyer is obliged to pay for the products. If the payment won’t be completed within 7 days the order will be canceled. The payment is made with PayPal, Visa or MasterCard.

Pre-Order

The items listed for Pre-Order will be sent 7 days after customer's payment. Free worldwide shipping is included. All orders from our Pre-Order offer will be completed by February 28, 2017.

Return Policy

Returns can be requested within 7 days from when you receive your order. In order to do that you need to contact our store. Our contact e-mail is contact@rockmotive.com, if the product will be damaged or used, money won’t be returned.

Return costs are covered by the buyer. If the product will be returned correctly the payment will be sent back to the buyer within 7 days after we receive the product back. Money will be refunded to the bank account or PayPal account indicated by the buyer.

Product Claim

Check your item in the presence of courier. If the pack is visibly damaged don’t accept it. The item will be returned in order to solve the problem and send the product again. The order won’t be canceled. If the item is not the same as requested we will fix the problem within 7 work days and send the correct item.  We will cover the postage cost.

Final Provisions

Any disputes that won’t be solved by the mutual agreement shall be settled by the judicial system adequate for the contested entity.


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